Privacy Policy
Hong Star (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (hongstar.in) or contact us regarding our embroidery machines and services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or contact us:
Information you give us directly:
- Full name
- Organization or business name
- Email address
- Phone number
- Message, inquiry, or subject details you submit through our forms
Information collected automatically:
- Browser type and device information
- IP address
- Pages visited and time spent on our website
- Basic usage data collected through cookies or analytics tools
We collect this information only to serve you better and to respond to your inquiries.
How We Use Your Information
We use your information for the following purposes:
Information you give us directly:
- To respond to your inquiries, quotes, and support requests
- To share machine details, pricing, and product information you request
- To provide installation, service, and after-sales support
- To improve our website, products, and services
- To send updates, offers, or important information (only if you agree to receive them)
- To maintain records for our business operations
We do not sell, rent, or trade your personal information to any third party.
Sharing of Information
We may share your information only in these limited cases:
- With our internal team members who handle sales, service, or support
- With trusted service providers who help us run our website or business (under confidentiality)
- When required by law, court order, or government authority
We take reasonable steps to make sure your information stays safe and is used only for the purposes stated above.
Cookies
Our website may use cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.
Data Security
We use reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to other websites (such as social media pages or partner sites). We are not responsible for the privacy practices or content of those external websites. We encourage you to read their privacy policies separately.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your information
- Ask us to delete your information, where applicable
- Opt out of marketing messages at any time
To make any of these requests, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this page occasionally.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Hong Star Shop No. B1, Kohinoor Textile Plaza, Punagam-Saroli Road, Opp. Avadh Textile Market-2, Magob, Surat, Gujarat 395010
- 📧 Email: hongstarmachinery@gmail.com
- 📞 Phone: +91 9624686913
- 🌐 Website: https://hongstar.in/