Terms & Conditions
Welcome to Hong Star. These Terms and Conditions (“Terms”) govern your use of our website (hongstar.in) and any inquiry, purchase, or service related to our embroidery machines and equipment.
By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.
About Us
Hong Star is a manufacturer and supplier of embroidery machines and related equipment, serving textile and garment units. We offer machines, installation, service, and support to our clients.
Use of Our Website
By using our website, you agree that you will:
- Use the website only for lawful purposes
- Provide true and accurate information when contacting us
- Not misuse, damage, or attempt to disrupt the website
- Not copy, reproduce, or use our content without permission
We reserve the right to restrict or block access to any user who misuses the website.
Product Information
We try our best to keep all machine details, images, and information on our website accurate and up to date. However:
- Product images are for reference and may differ slightly from the actual machine.
- Specifications, features, and models may change without prior notice.
- Pricing is shared on inquiry and may vary based on model, features, and requirements.
For the latest and exact details, please contact our team directly.
Inquiries and Quotations
Any quote, price, or information shared through our website, email, or phone is an estimate and not a final contract. A confirmed order is created only after mutual agreement on price, terms, and delivery between you and Hong Star.
Orders, Payment, and Delivery
- Order terms, payment terms, and delivery timelines will be confirmed at the time of purchase.
- Delivery timelines are estimates and may vary due to factors beyond our control.
- Any taxes, transport, or installation charges (if applicable) will be communicated before the order is confirmed.
(If you begin accepting online payments through the website, this section should be updated to include payment gateway, refund, and cancellation terms.)
Warranty and Service
- Machines are covered under warranty as per the specific terms provided at the time of sale.
- Warranty terms, duration, and coverage may vary by machine and model.
- Service, spare parts, and support are provided as per the agreed terms.
Please refer to your purchase documents for exact warranty and service details.
Intellectual Property
All content on this website, including text, logos, images, designs, and the brand name “Hong Star”, is our property or used with permission. You may not copy, reproduce, distribute, or use any content without our written permission.
Limitation of Liability
To the extent permitted by law:
- We are not responsible for any indirect, incidental, or consequential loss arising from the use of our website or products.
- We do not guarantee that the website will always be error-free or available without interruption.
- Product performance depends on correct use, installation, and maintenance as guided by us.
Third-Party Links
Our website may include links to third-party websites or social media pages. We are not responsible for the content, products, or practices of those external sites.
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of the website means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of India. Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts in Surat, Gujarat.
Contact Us
For any questions about these Terms and Conditions, please contact us:
Hong Star Shop No. B1, Kohinoor Textile Plaza, Punagam-Saroli Road, Opp. Avadh Textile Market-2, Magob, Surat, Gujarat 395010
- 📧 Email: hongstarmachinery@gmail.com
- 📞 Phone: +91 9624686913
- 🌐 Website: https://hongstar.in/